Gruppo Tesi · Tecnologie E Soluzioni Informatiche

Tecnologie
E Soluzioni
Informatiche

  • System Management
  • Application Management / Maintenance
  • Help Desk
  • Performance Management
  • Business Continuity

Advantages for the customer

  • Guaranteed service at a fixed cost
  • Possibility of managing work peaks (both in terms of time and quantity) without immobilising human and financial resources (or acquiring new personnel internally)
  • Greater concentration on core-business
  • Improvement of level of services to users
  • Defining of SLA (Service Level Agreement) based on budgets
  • Outsourcing of Work Force Management problems
  • Analysis and optimisation of the business processes to be outsourced
  • Availability of the Tesi structure dedicated to the management of corrective, standard and developmental maintenance of applications
  • Availability of Tesi personnel and structures to support Business Continuity policies

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Outsourcing Services

Provision of system and application support services

The maintenance and management of company systems and applications, just as the provision of support services, is often a difficult task for internal Information Services which are increasingly focussed on IT cost reduction and on consolidation and optimisation of existing investments.

The possibility of outsourcing non-core activities and those relating to work peaks and with time schedules outside the norm, enables the company to achieve a significant Cost Saving by using a fixed cost service without deploying internal resources while also increasing the level of flexibility of its infrastructure.

It is possible, therefore, to maintain the high levels of service necessary for daily operations by optimising the work and professional skills of company resources.

Services offered

The structure offered by Tesi can help all companies, regardless of size and nature of activity (Finance, Distribution, Manufactury, Utilities, etc.), to limit management costs and facilitate the identification and elimination of problems related to the service offered by optimising investments, while at the same time increasing productivity and providing the user with a professional service, tailor-made to meet business requirements.

Tesi is capable of providing the following services:

  • System Management
  • Application Management / Maintenance
  • Help Desk
  • Performance Management
  • Business Continuity

Cover for services and expertise

The time schedules for Monitoring and Help Desk services are defined in agreement with the customer based on actual requirements and granting cover 24/7, where necessary.

Tesi can provide the following expertise within this service:

  • systems (AS/400, Unix, Linux, MVS, Windows, ...)
  • language (Cobol, Rpg, Java, Cold Fusion, Visual Basic, ASP, .Net, ...)
  • database (Oracle, SQL Server , DB2, MySQL, PostGres)
  • application (Infolog WMS, SAP, DiapasonX-Formula, ...)
  • process/organisational (Retail, Finance, Services, Manufactury, ...)
  • technical/legal Risk Management

Tesi is also capable of taking on the management of entire subsystems, looking after their maintenance and development and creating projects according to specific requests,

The time cover of the service, the number of dedicated resources and the necessary skills are evaluated based on the customer’s precise requirements.