ICT Outsourcing Services
Solutions for supporting and optimising IT infrastructures
Tesi Group offers outsourcing solutions in order to allow its customers to concentrate on their core activities. ICT Outsourcing Services ensure the correct functioning and continuity of business, eliminating unnecessary corporate fixed costs.
ICT Outsourcing Services is based on the specialist and diversified skills of professional figures with over 10 years experience in the management of outsourcing services, which permit customers to modify the services on the basis of business development.
Management Services
Infrastructure Management
Problem prevention by continuous monitoring of basic technological infrastructure hardware instrumentation (servers, sans, backup units etc). It permits companies to benefit from a higher level of assurance in relation to data completeness, thanks to the possibility of anticipating corrective measures on the basis of the problems that are encountered.
Network & Security Management
Monitoring and maintenance of the network infrastructures (routers, switches, authentication systems) of security systems (firewalls, intrusion detection, anti-viruses etc) TLC components (VOIP systems etc).
Application Management
Ordinary management activities for existing applications installed in companies, which manages the monitoring and operating management aspects. Also, the service may be extended to corrective and developmental maintenance on the basis of customer needs.
Help Desk Service
An internal team of technical and functional personnel organized on 3 levels available on a 24/7 basis, capable of ensuring support to users and carrying out interventions on the entire ICT infrastructure.
Infrastructure Services
High Availability Solution
High availability technical solutions which increase the reliability of IT infrastructures.
Depending on the level of criticality of a company’s IT department, High Availability solutions can be customized in Cold D.R. (off-line replication of data) and Warm D.R.(stand-by a caldo).
Server Consolidation & Virtualization
Reduction in the total number of servers using specific virtualization software (VMware) which permits the consolidation of applications and ensures a higher level of reliability and better usage of infrastructure hardware.
Desktop Virtualization
Technological solutions and applications (VMware, Citrix, Microsoft) which permit the virtualization of Desktop PCs by centralizing the applications on HA (high availability) servers. Desktop Virtualization solutions permit the reduction of desktop operating costs and increase the reliability of the entire IT infrastructure.
Networking & Telecommunication Infrastructure
Technological solutions which permit the convergence of communications and accessibility to company data whatever the location or devices used.